How to collect client feedback

How to collect client feedback

If you’re serious about managing your clients as your most important and valuable asset, then you should make the effort to obtain their feedback on a regular basis. Yes, this could include an ad hoc discussion while you’re meeting with your clients, but ideally...
Customer Retention Strategies

Customer Retention Strategies

Your practice will never achieve 100% client retention over the medium to long-term. All of your clients will depart this mortal coil at some point in time, others will divorce or separate and still others will relocate to a new country, state, city or town. Some may...
How to Sell a Service

How to Sell a Service

Are you finding it difficult to sell the value of your services to clients? Since the introduction of FOFA, there has rightly been increased interest in being able to convince clients about the value delivered in return for the fees and charges they pay for advice. As...
Growth Options For Your Practice

Growth Options For Your Practice

Assuming you want to grow your practice, have you recently given serious thought to your growth options and what they are? We focus so much on the day-to-day that we often overlook the big picture stuff that is so important to the sustainability of our business. The...