by Ray McHale | Oct 13, 2019 | Code of Ethics, Client Focus
The wealth management industry faces unique and significant challenges as it responds to a tsunami of regulatory change, including the FASEA Code of Ethics, which is legislated to commence from 1 January 2020 (less than 3 months away). A core issue the industry needs...
by Ray McHale | Oct 8, 2019 | Code of Ethics, Client Feedback
At a time of massive changes within the industry, it may surprise you to learn that less than 30% of practices collect client feedback on a regular basis. And even then, most struggle to understand and take appropriate action on the results. I’m regularly...
by Ray McHale | Oct 15, 2019 | Code of Ethics, Client Relationships
The wealth management industry faces some unique and significant challenges as it responds to a tsunami of regulatory change. A core issue it will need to address is the approach it wishes to take when managing client relationships. Like many others, I tuned in to the...
by Ray McHale | Oct 22, 2019 | Client Fit, Client Segmentation
Ensuring good client fit for your practice is an essential step when evaluating the success potential of a new prospect. When we talk about fit, it’s often in the context of your practice culture. In fact, the term probably had its origins in the world of HR where...
by Ray McHale | Oct 29, 2019 | Client Persona
Have you defined the ideal client persona for your practice? When you are in the early stages of growth, it’s likely you’ll be operating on a shoe string budget and the responsibility to grow your practice is yours alone. So, it’s important you undertake activities...
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