by Ray McHale | Nov 3, 2019 | Code of Ethics
Lots of people in the industry are yelling right now because they have serious concerns about the introduction of the FASEA Code of Ethics. It commences on 1 January 2020, less than 40 business days from now, and has largely flown under the radar since its enactment...
by Ray McHale | Nov 29, 2019 | Trustworthiness, Code of Ethics
FASEA’s Code of Ethics commences 1 January 2020 and is underpinned by five (5) values – this is a guide to trustworthiness. From that date, all ‘relevant providers’ (advisers) are required to act in a way that demonstrates, realises and...
by Ray McHale | Nov 12, 2019 | Client Retention, Value For Money
No practice will ever achieve 100% client retention over the medium to long-term but client retention is critical to practice success. All clients will depart this mortal coil at some point in time, others will divorce or separate and still others will relocate to a...
by Ray McHale | Nov 5, 2019 | Code of Ethics, Value For Money
Being able to demonstrate value for money to clients has always been an essential requirement for business longevity. Both the Final Report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and FASEA’s Code of...
by Ray McHale | Nov 19, 2019 | Client Communications, Client Relationships
According to George Bernard Shaw “The single biggest problem in communication is the illusion that it has taken place.” So often, we believe effective client communications have taken place but, in reality, it may not have been as good as it could have been, leading...
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