It’s Time to Measure Trust

It’s Time to Measure Trust

There are many things that can’t be measured and still must be managed. Sometimes the most important data required to manage a business are unknown or unknowable. But, fortunately, data about trust doesn’t fall into either of those categories. In this post I explore...
Why Trust Matters

Why Trust Matters

When you think about it, our economy is essentially a huge and complex network of relationships built on trust.  Organisations of all types, and the many relationships they have with key stakeholders such as employees, customers and suppliers, are functional because...