Ugly Truth About Net Promoter Score

This post details the ugly truth about Net Promoter Score. When I speak with businesses about what they’re doing to assess the trust of their key stakeholders (customers, employees, suppliers), I regularly hear Net Promoter Score (NPS) is the feedback mechanism and...

Trusting The Wrong People

Have you ever wondered why we sometimes end up trusting the wrong people? A friend of mine had his trust betrayed a number of years ago by someone who wanted to merge their respective businesses. They had verbally agreed to a 50/50 equity split in a new company and,...

Don’t Kill Your Customers’ Trust

We all know customers can dislike a lot of things, but there are three (3) in particular that will elicit stronger emotions than a simple dislike. These things are very likely to kill your customers' trust (or at least diminish it in a major way). If you have been...

Are You Trustworthy?

If asked your customers, work colleagues and manager are you trustworthy, what would they say? Obviously, we all want to be perceived as trustworthy because that is the essential ingredient required to form trusting relationships with others and to do business....
Financial Security Advice

Financial Security Advice

As the song says, money makes the world go around, and for some it seems to spin faster than others. As often as we may downplay our desire for money, at least in public, the fact remains that we all want some degree of wealth – even if it is just enough to feel a comfortable feeling of security.

Investing Advice for Beginners

Investing Advice for Beginners

For those starting out on the road to wealth accumulation, the world of investment can seem a very intimidating place. Words like derivatives, bonds, options and leverage can seem confusing at first, and having worked so hard to save your money it’s easy to be fearful of making a wrong decision and seeing it quickly disappear again.

Divorce on a budget

Divorce on a budget

The end of a relationship is a painful experience for all parties involved. The emotional impact can often go beyond the immediate couple to include additional family members and friends. Coping with the trauma can be a trying experience but it’s also important at this stage to make sure you put practical steps in place to sort many of the logistical issues that must be dealt with at this moment in time.

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