Ugly Truth About Net Promoter Score

This post details the ugly truth about Net Promoter Score. When I speak with businesses about what they’re doing to assess the trust of their key stakeholders (customers, employees, suppliers), I regularly hear Net Promoter Score (NPS) is the feedback mechanism and...

Trusting The Wrong People

Have you ever wondered why we sometimes end up trusting the wrong people? A friend of mine had his trust betrayed a number of years ago by someone who wanted to merge their respective businesses. They had verbally agreed to a 50/50 equity split in a new company and,...

Don’t Kill Your Customers’ Trust

We all know customers can dislike a lot of things, but there are three (3) in particular that will elicit stronger emotions than a simple dislike. These things are very likely to kill your customers' trust (or at least diminish it in a major way). If you have been...

Are You Trustworthy?

If asked your customers, work colleagues and manager are you trustworthy, what would they say? Obviously, we all want to be perceived as trustworthy because that is the essential ingredient required to form trusting relationships with others and to do business....
Buying Property Off the Plan Advice

Buying Property Off the Plan Advice

Property has been in the news a lot lately – thanks to the ever-spiraling cost of homes in many of our main centres which has made it increasingly difficult for young people to get a foothold on the property ladder. Due to demand, and an ever-increasing population, Australia is constantly in need of new properties for people to live in – in fact in recent years it’s been estimated that there is a shortage of 30,000 homes per year being built, which has contributed to the rise in prices.

Buying Shares Advice

Buying Shares Advice

Investing in shares can seem a challenging task. Terminology like ‘derivatives’ and ‘shorting the market’ can be confusing and leave many Ma and Pa investors deciding it’s all too complicated. Yet investing in shares isn’t that confusing if you choose to keep it simple and the share market has historically provided good returns provided you’re willing to be patient.

Travel Insurance Advice

Travel Insurance Advice

Holidays are an exciting time regardless of how you like to enjoy them. You may prefer to head to the beach or prefer the tranquility of mountain views, maybe you’re a city lover or seek an escape to the country. Regardless of your travel preferences ALL travel comes with risk. No one likes to think of anything going wrong while on holiday but we’ve all heard the horror stories. It’s wise to make sure you’re prepared for every eventuality.

How to choose the right sport for your child

How to choose the right sport for your child

Playing sport is part and parcel of the Aussie way of life. We are blessed with a country high in sunshine hours with a temperate climate and a variety of sporting options and facilities that are the envy of the world. It can often be difficult to choose where to start, especially if your child has several areas of interest or just needs a nudge in the right direction.

Capital Gains Concessions Tax for Small Business

Capital Gains Concessions Tax for Small Business

If you’re in business, then you will know tax is a way of life. Aside from income tax business owners also need to consider the consequences of the profit they make from selling assets they own. It is commonly referred to as Capital Gains Tax, even by the ATO, but in fact this description is slightly misleading. There is no separate tax on capital profits as they are taxed the same as income. Where there is a difference between normal trading income and the realization of a profit on an asset is in the tax concessions that are available.

Retirement Income Sources

Retirement Income Sources

Retirement is potentially one of the most exciting times of your life. At long last you can put your feet up after decades of hard work and enjoy the fruits of your many years of effort. Now is the time to be travelling the world, working in the garden or spending hours with the grandkids – or so you thought.

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